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Desktop Software Development
We undertake business software development for private and government institutions. We undertake business software development for private and government institutions. ...

Web Hosting and Development
We have done more than 500 websites so far. We make intelligent web-sites with excellent aesthetics to act as a excellent promotion and information tool. Click here for link to to ...

Machine-System Intergration
We offer systems to communicate with machines and devices used in industrial environments. Data linked to our ERP systems enable accuracy of information. We undertake business soft...

Data Warehousing
We are providing secure data warehousing facilities for our corporate clients. We undertake business software development for private and government institutions. ...

Support

We don’t sell a system which is fit and forget. Our efforts go beyond developing a good product in ensuring that it is implemented successfully at our customer’s end. For this we offer extensive after sales support. Our deployment support includes system study, installation, customisations and staff training. Our post deployment support includes ensuring smooth running of the system through our network of technicians spread through the country. We offer a hotline facility and ensure immediate response.

Support Activities

A) Deployment: IT Nepal takes complete responsibility for timely deployment of the software. This involves tasks like system installation, hardware configurations, system configuration, data migration, data entry etc. B) Training: IT Nepal follows scientific methods of training for client user groups. Depending upon different user groups training is provided using audio/ visual equipments.

Group User Type Training Type Administrator Level Needs to have complete understanding of system to manage and operate system smoothly. Complete training of system including system architecture at our development facilities. Management Level Needs to understand the system’s capabilities, features and access information without much technical knowledge. Audio visual training at client’s premises with hands-on training at user’s desk. User Level System users and data entry operators who need have knowledge of their relevant departments Audio visual and hands-on training to low-level users targeted only at their scope of usage.

C) Support

Group User Type Training Type On Site Support On site posting of IT Nepal personnel to resolve any usage problems, refresher training or configuration issues. 3 months Off Site Support On call support service to resolve problems. 3 months “On-The-Fly” Report Service Any type of reports* and queries provided free of cost. 3 months Hardware Support Support of hardware system installed. 1 year AMC Support service after duration of above duration will be chargeable.